Description
The simple but effective Raida® Touring Balaclava uses soft stretch fleece and Dri-Fit Material, which allows the Touring balaclava to be extremely comfortable while maintaining wind protection and warmth.
Specifications:
• Soft stretch fleece
• One Size Fits all
• Dri-Fit Material on Head for ventilation to avoid sweating
• Ergonomic patterning
• Flatlock stitching for comfort
• Highly breathable
• Moisture-wicking
• keeps your neck cozy and warm
• Perfect for North & North-East Rides
Warranty & Return Policy
Return & Replacement Policy
At Raida, your comfort and hygiene are our top priorities. Our Touring Balaclava are designed to be worn close to the skin, offering maximum performance for riding, fitness, and daily activities.
No Return Policy (Hygiene Clause)
Due to the intimate nature of the Raida Touring Balaclava and for strict hygiene reasons, we do not accept returns once the product has been delivered and opened. This policy is in place to ensure that every customer receives a brand-new, unused garment.
Replacement Eligibility
We understand that errors can happen. We will provide a free replacement under the following conditions:
- You received the wrong color or wrong size compared to what you ordered
- The item is unused, unwashed, and in original packaging with tags intact
How to Request a Replacement
- Contact Us: Email support@raidagears.com within 48 hours of delivery
- Provide Details: Include your order number, photos of the received item (showing tags and packaging), and a description of the issue
- Review & Resolution: Once verified, we will initiate a free replacement for the correct item. No returns will be accepted unless the issue qualifies under this clause.
Important Notes
- No replacements or exchanges will be processed for used, washed, or altered Touring Balaclava
- Returns due to fit or personal comfort preferences are not eligible
- This policy applies only to purchases made directly from the Raida website or authorized partners.
