Raida Thermal Puff Jacket

Warranty & Return

Warranty, Return & Exchange Policy

Raida Riding Jackets and Pants are designed to offer protection, performance, and comfort for serious riders. Please review the following policy carefully before making a purchase.

1-Year Limited Warranty

All Raida Riding Jackets and Pants are covered under a 1-year limited warranty from the date of purchase. This warranty applies strictly to manufacturing defects in materials or workmanship.

What’s Covered:

• Manufacturing defects in stitching, zippers, or Velcro
• Faulty buttons, snaps, or adjusters
• Improper bonding or detachment of armor compartments
• Seam failure under normal use

If a valid defect is found, Raida will repair or replace the product at its sole discretion, free of charge.

What’s Not Covered:

• Damage from normal wear and tear
• Fading, discoloration, or minor pilling of fabrics
• Damage from accidents, crashes, or misuse
• Loss of comfort, ventilation, or fit due to prolonged use
• Water leakage, unless specified as waterproof
• Damage from machine washing, chemical exposure, or high-heat drying
• Alterations, third-party repairs, or unauthorized modifications
• Reflective element peeling or armor damage caused by impact or pressure
• Personal loss (e.g., time, usage interruption, or incidental expenses)

This warranty is non-transferable and valid only for purchases made from the Raida website or authorized Raida dealers.

Return & Exchange Policy

We offer flexible exchanges to help you get the right fit, but maintain a no refund policy to streamline processing and minimize logistics costs.

Return Window

• You may request a return or exchange within 7 days of delivery.
• Products must be unused, in original packaging, with all tags and invoice intact.
• Prior approval from Raida customer support is mandatory before initiating any return.

Exchanges

• One-time free size exchange is allowed within the 7-day window, subject to stock availability.
• Additional exchange attempts may incur shipping charges.
• Return shipping to Raida is to be arranged and paid for by the customer.

Refund Policy

• Refunds are not allowed. We issue store credit only, valid for use on:
  • www.raidagears.com
  • Raida exclusive brand stores
• In rare exceptions where a refund is approved at Raida’s discretion, a ₹450 restocking fee will be deducted from the refund to cover shipping, handling, and processing charges.

Warranty or Return Claim Process

To initiate a return or warranty claim, please email support@raidagears.com with:

• Order ID
• A short description of the issue
• Photos/videos clearly showing the problem

Our team will respond within 5–7 business days with further instructions.

Additional Notes

• Unauthorized returns or returns without approval will not be accepted.
• Warranty repairs may take 20–30 business days.
• Store credit will be processed only after returned items pass full inspection.
• Raida reserves the right to deny warranty or return claims that don’t meet the terms stated above.