1. Returns and Exchanges for Size Issues:
We understand that finding the perfect fit for motorcycling gear is essential. If you receive a product that doesn’t fit you correctly, we offer a hassle-free exchange policy. You may return the item within 48 hrs from the date of delivery for a size exchange or store credit. To be eligible for an exchange, the item must be unused, in its original packaging, and in resellable condition. Customers will be responsible for the return shipping costs, but we will cover the shipping costs of the exchanged item.
2. Returns and Refunds for Defective or Damaged Products:
In the unlikely event that you receive a defective or damaged product, we sincerely apologize for any inconvenience caused. Please contact our customer support team immediately or within 24 hrs of receiving the item, and we will arrange for a return and full refund. Our team may request photos or additional information to assess the issue. Once the return is approved, we will process the refund to the original payment method within 5-7 business days.
3. Return Process:
To initiate a return or exchange, customers can follow these steps:
– Contact our customer support team at support@raidagears.com to request a return or exchange or fill the request form https://forms.gle/V8Y8b1HSVNqrGTpdA
– Our team will guide you through the return process and provide you with a return authorization number (RMA) if necessary.
– Pack the item securely in its original packaging along with all accessories, tags, and documents that came with it.
– Ship the item to our designated return address using a trackable shipping method (customers are responsible for return shipping costs).
– Once the return is received and inspected, we will process the exchange or refund accordingly.
4. Conditions for Returns and Refunds:
To qualify for a return or refund, the following conditions must be met:
– The item must be in unused and resellable condition, free from any signs of wear or damage.
– The item must be returned in its original packaging with all accessories, tags, and documents intact.
– The return request must be initiated within 24 hrs from the date of delivery for size exchanges and for defective or damaged items.
5. Non-Returnable Items:
Certain items are not eligible for return or refund due to hygiene reasons or special handling requirements. These items may include to Base Layers, undergarments, Balaclava, Rainwear and custom-made gear. Please check the product description for any specific return restrictions.
6. Refund Payment Method:
Refunds will be processed using the original payment method used during the purchase. If the original payment method is no longer available, we will issue the refund in the form of store credit.
7. Additional Notes:
– We reserve the right to refuse returns or refunds if the item does not meet the specified conditions or is beyond the return period.
– Any shipping and handling charges on the original order are non-refundable.
– For international orders, customers are responsible for any customs duties, taxes, or fees associated with the return.
By shopping on www.raidagears.com, you agree to abide by this Return and Refund Policy.
Last updated: 04.08.2023